American Pearl New York, NY 10017 (800) 84-PEARL americanpearlevents@gmail.com American pearl is open Monday through Friday, 10am to 5pm EST. During holidays, we do have extended hours which are posted on this website as they occur. If you have questions regarding your order, please feel free to phone our customer service department at 800-847-3275. Or you can email us at: customerservice@americanpearl.com for sales inquiries: sales@americanpearl.com Orders placed online automatically receive a follow up email stating the Federal Express tracking number of the order. You may then take this number to the Fedex website to track your package. Orders are always shipped using Federal Express service unless they are international orders. Every shipment does require a signature unless you arrange for the package to not have a signature requirement prior to shipping. You can also phone FedEx at 1 (800) 463-3339 and track your package over the phone. FedEx does offer an estimated delivery date for the shipment, however, this can vary based on weather and other conditions. FedEx will make 3 delivery attempts to get your package to you. For each missed attempt, a physical note will be left on your door indicating the next delivery time. You can also arrange to have your package picked up at the nearest FedEx location where it is being held before the next delivery. If you have any other questions or concerns, please feel free to contact us. We thank you for your patronage. American Pearl The World's Finest Pearls™